Free personalised guidance from our Panditji

Terms and Conditions

Welcome to Rudranshh.

These Terms & Conditions govern your use of the Rudranshh website and your purchase of Rudraksha products, booking of Pooja services, use of our Free Recommendation service, and interaction with our website and services.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About Rudranshh

Rudranshh provides:

Our services may change, and new products or Poojas may be added from time to time.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

3. Product Information

We make reasonable efforts to provide accurate information about our products.

Product information may include:

However, Rudraksha is a natural product.

Individual Rudraksha beads may naturally vary in:

These natural variations should not automatically be considered defects.

Product photographs are intended to represent the product and may vary slightly from the actual product due to photography, lighting, display settings and natural variation.

4. Rudraksha Authenticity

Rudranshh aims to provide genuine Rudraksha products and clear information about the products we offer.

Where a specific Rudraksha is individually tested or certified, relevant certification or testing information will be communicated with the product.

We will not claim that a Rudraksha is certified, laboratory-tested, rare, natural or authenticated unless that claim is supported by the relevant documentation or product information.

Because authenticity is a material product characteristic, any authenticity representation made by an e-commerce entity should be accurate and supportable. The Consumer Protection (E-Commerce) Rules specifically address authenticity representations and misleading product/service descriptions.

5. Traditional & Spiritual Information

Information provided on Rudranshh about Rudraksha, Pooja, mantras, traditional significance and spiritual practices is provided for religious, cultural and informational purposes.

Traditional beliefs and practices should not be interpreted as guaranteed outcomes.

Rudranshh does not guarantee that a Rudraksha or Pooja will:

Our products and services are not substitutes for medical, legal, financial or professional advice.

6. Free Recommendation

Rudranshh may provide a Free Recommendation service through our Panditji or team.

The purpose of this service is to help customers understand available Rudraksha and Pooja options based on the information they provide.

A recommendation:

Customers remain free to decide whether or not to purchase a recommended product or service.

7. Pooja Services

Pooja services are religious and spiritual services performed according to the specific Vidhi and arrangements described on the relevant product/service page.

Depending on the selected Pooja, the service may include:

Only the inclusions specifically mentioned on the individual Pooja page are guaranteed.

Different Poojas may have different requirements, dates, durations and procedures.

8. Pooja Dates & Muhurat

The availability of a Pooja date may depend on:

If a selected date becomes unavailable due to circumstances outside Rudranshh’s reasonable control, we may offer an alternative date or another appropriate resolution.

The exact cancellation/refund treatment will follow the applicable Pooja service policy.

9. Sankalp Information

Certain Poojas may require information such as:

Only information required for the relevant service should be requested.

You are responsible for ensuring that the information you provide is accurate.

Rudranshh may share relevant information with the Panditji, temple or service provider responsible for performing the requested Pooja.

Our handling of personal information is further explained in our Privacy Policy.

10. Online Pooja

Where an Online Pooja is offered, the exact method of participation will be specified on the relevant service page.

Depending on the selected service, this may include:

Availability of these features varies by service.

Rudranshh does not guarantee live participation, recording or Prasad unless the relevant service explicitly includes it.

11. Temple Pooja

Temple Pooja services are subject to the availability and requirements of the relevant temple, Panditji or authorised service provider.

Where a Temple Pooja is offered, Rudranshh will provide the relevant temple/service details available to us.

We will not represent a temple partnership, official affiliation or authorisation unless such relationship actually exists.

Temple schedules, rituals and availability may change due to:

12. Prasad

Where Prasad is included in a Pooja service, the product/service page will specify this where possible.

Prasad delivery may be subject to:

Prasad is a religious offering and is not sold or represented as a medical product.

13. Product Pricing

All product and service prices displayed on the website are subject to change without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to applicable taxes, shipping charges and other charges disclosed during checkout.

If an obvious pricing error occurs due to a technical or human error, Rudranshh reserves the right to correct the error and, where appropriate, contact the customer before processing the order.

14. Product Availability

Products are subject to availability.

Because Rudraksha is a natural product and certain beads may be limited, a product may become unavailable before an order is processed.

If a product becomes unavailable after an order has been placed, Rudranshh may contact the customer regarding:

15. Orders

When you place an order, you are making a request to purchase the selected product or service.

An order confirmation does not necessarily mean that the order has been dispatched.

Orders may be subject to verification before processing.

We reserve the right to cancel or decline an order where reasonably necessary, including in circumstances involving:

If an order is cancelled after payment has been received, any eligible refund will be processed according to the applicable refund policy.

16. Payment

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate payment and billing information.

If a payment fails, is reversed, disputed or identified as potentially fraudulent, the order may be placed on hold or cancelled.

Third-party payment providers may have their own terms and policies.

17. Shipping & Delivery

Shipping and delivery are governed by our Shipping & Returns Policy.

Delivery timelines shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

Customers are responsible for providing accurate shipping information.

18. Returns, Replacement & Refunds

Returns, replacements and refunds are governed by the Shipping & Returns Policy applicable to the product or service.

Different rules may apply to:

Please review the relevant policy before purchasing.

19. Pooja Cancellation & Rescheduling

Pooja cancellation and rescheduling may depend on how close the cancellation is to the scheduled ritual and whether preparations have already begun.

The applicable cancellation terms should be displayed on the relevant Pooja/service page.

If a Pooja has already been scheduled or preparation has begun, cancellation or refund may be restricted according to the applicable service policy.

20. Intellectual Property

All content on the Rudranshh website, including:

is owned by or licensed to Rudranshh unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use Rudranshh content without prior written permission.

21. Reviews & User Content

If you submit:

you confirm that the content is genuine and does not:

Rudranshh may moderate or remove content that violates these conditions.

We will not knowingly present fabricated reviews or testimonials as genuine customer experiences.

22. Advertising & Promotions

Rudranshh may run advertisements, promotional offers, discounts and campaigns through platforms including Google, Facebook, Instagram and other advertising channels.

Promotional offers may have separate:

The applicable terms will be displayed with the relevant offer.

We will not knowingly use false urgency, misleading scarcity or deceptive promotional claims. India’s consumer-protection framework addresses misleading advertising and unfair practices, including in e-commerce.

23. Third-Party Services & Links

Our website may use or link to third-party services including:

Third-party services operate according to their own terms and privacy policies.

Rudranshh is not responsible for the policies or practices of third-party websites that are outside our control.

24. Website Availability

We aim to keep the Rudranshh website available and functioning properly.

However, temporary interruptions may occur because of:

We do not guarantee uninterrupted or error-free access to the website.

25. Limitation of Liability

To the extent permitted by applicable law, Rudranshh will not be responsible for indirect or consequential losses arising from:

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot lawfully be excluded or limited under applicable law.

26. Force Majeure

Rudranshh will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

Where reasonably possible, we will communicate significant delays and provide an appropriate alternative or resolution.

27. Changes to Products & Services

Rudranshh may update, modify, discontinue or introduce products and services from time to time.

We may also update:

Changes will not affect an already-confirmed order except where necessary due to circumstances beyond our reasonable control or where permitted by applicable law.

28. Privacy

Your use of the Rudranshh website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

[View Privacy Policy]

29. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any dispute will be subject to the jurisdiction of the competent courts/authorities as determined under applicable law.

[Confirm appropriate jurisdiction with legal counsel before publishing.]

30. Contact Us

If you have questions regarding these Terms & Conditions, an order, a Pooja booking or any Rudranshh service, please contact us.

Rudranshh

Address:
1, Mission Market,
Near Gujarat College, Ellis Bridge,
Ahmedabad – 380006

Phone / WhatsApp

+91-8866-345-666
+91-8128-175-463

Email

[Insert official support email]

31. Acceptance of Terms

By using the Rudranshh website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions, along with the applicable Privacy Policy and Shipping & Returns Policy.