Shipping & Delivery

At Rudranshh, we carefully prepare every order before it is dispatched.

Once your order is confirmed, it is processed and handed over to our delivery partner for shipment.

You will receive your order and shipping updates through the contact details provided during checkout.

Order Processing

Orders are processed after successful payment and order confirmation.

Order Processing Time: [Confirm number of business days]

During high-demand periods, festivals or special occasions, processing may take longer. If there is any significant delay, our team will communicate the same.

Delivery

Domestic Shipping — India

We currently ship Rudranshh products across India, subject to serviceability of the delivery location.

Estimated Delivery Time: [Confirm delivery timeline]

Delivery timelines may vary depending on:

Delivery location
Courier serviceability
Weather conditions
Public holidays
Festivals
Unforeseen logistics delays

The estimated delivery timeline is indicative and not a guaranteed delivery date.

Order Tracking

Once your order has been dispatched, tracking information will be shared with you where available.

You can use your tracking details to follow your shipment.

[Track Your Order]

If you have not received tracking information within the expected processing period, please contact our support team.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Free Shipping: [Confirm whether applicable]

International Shipping: [Confirm whether available]

There should be no unexpected shipping charges after the order has been placed, except where additional charges are specifically required because of incorrect address information, special delivery requirements or other circumstances communicated to the customer.

Incorrect or Incomplete Address

Please make sure your shipping address and contact number are correct before placing your order.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges for re-delivery.

If you notice an error in your address after placing the order, contact us as soon as possible.

[Contact Rudranshh]

We will try to assist before the order is dispatched.

Damaged or Incorrect Product

We take care when packing every order.

If your package arrives damaged, tampered with, or contains an incorrect product, please contact us as soon as possible.

For faster resolution, please provide:

Order Number
Photographs of the package
Photographs of the product
A brief description of the issue
Unboxing video, where available

Our team will review the issue and guide you through the next steps.

Returns & Replacement

Because Rudraksha is a natural product, every bead can have natural variations in:

Shape
Size
Texture
Colour
Mukhi structure
Surface appearance

These natural variations are not considered defects.

Returns

Returns will be accepted only in accordance with the conditions specified below.

Return Window: [Confirm number of days]

Return Eligibility: [Confirm]

Return Shipping: [Confirm who bears the cost]

Refund Method: [Confirm]

Please do not send a product back without first contacting our team and receiving return instructions.

Products That May Not Be Eligible for Return

Certain products or services may not be eligible for return once they have been:

Used or worn
Altered
Damaged after delivery
Personalised
Opened where applicable
Used for a Pooja or ritual service

Final exclusions should be based on Rudranshh’s actual return policy and applicable law.

For Pooja services, cancellation and refund conditions may be different from physical Rudraksha products.

Pooja Services

Pooja bookings are different from physical product purchases.

Once a Pooja has been scheduled, preparations may already have begun with the Panditji or temple.

Therefore, cancellation, rescheduling and refund eligibility may depend on:

Puja type

Scheduled date

Preparation status

Temple/Panditji requirements

Please check the cancellation conditions shown on the individual Pooja service before booking.

For any questions:

Contact Rudranshh

Refunds

If a refund is approved, it will be processed through the applicable payment method or according to the refund procedure communicated by Rudranshh.

Refund Processing Time: [Confirm timeline]

Shipping charges, payment gateway charges or other non-refundable charges, if applicable, will be handled according to the final Rudranshh refund policy.

Exchange / Replacement

If you receive:

A wrong product

A product damaged during delivery

please contact us immediately.

After reviewing the issue, Rudranshh may offer a replacement, exchange or refund, depending on the circumstances and applicable policy.

Important Before You Place Your Order

Please check:

✓ Product details
✓ Size / Mukhi
✓ Quantity
✓ Shipping address
✓ Mobile number
✓ Email address
✓ Delivery charges
✓ Return eligibility

For Rudraksha, remember that natural variation is part of the product.

For Pooja services, please review the date, Vidhi and inclusions before booking.

Need Help?

Have a question about shipping, returns or your order?

Shipping & Returns